Ordering from The Herb Company
- Accepted Payment Methods
- Having trouble getting your card to work?
- Do you charge my card when I order or when you ship?
- Is your site secure for credit/debit cards?
- I am having trouble ordering with my credit/debit card. What should I do?
Accepted Payment Methods
Having trouble getting your card to work?
There are several reasons why you may be having trouble registering your credit/debit card with our payment process:
- Different Addresses
You may be unable to use your credit/debit card if the address at which you receive your monthly billing statement does not exactly match the address which you entered when trying to register that card. Check your credit/debit card statement for an exact match, and then try registering your credit/debit card again.
- Card Verification Number Incorrect
You may be unable to register your credit/debit card if you did not correctly enter the card verification number. The verification number is a 3 or 4-digit number printed on the back of your card. It appears after and to the right of your card number. If a card verification number is not available, please try using a different card.
If you still have trouble:
- Try another card
You may not be able to use the card you tried to add in the system. You may want to try to register a different card.
- Try again later
You may be able to successfully add your credit/debit card if you try again at a later time.
Do you charge my card when I order or when you ship?
Is your site secure for credit cards?
We go to great efforts to insure our site, and your information, is secure. In addition to using 2048 bit future-proof SSL encryption to communicate with our payment processor, all customer information is stored in an encrypted database that no unauthorized person can read.
I am having trouble ordering with my credit/debit card. What should I do?
Often this problem is due to a problem with the bank issuing your card, such as funds temporarily unavailable or a hold accidentally being placed on your account. From time to time, we do have problems communicating with the payment processor, in which case we can take your order by phone, and process it later.
If you experience problems using your credit/debit card on our website, please call us at (866) 456-8377 or send us an email letting us know you would like to place an order.