Return Policy


 

Returns and Exchanges

The Herb Company offers a 30 days return policy (from the date of receipt). Items must be returned with the original packaging and in original condition. Any items returned to us without the original packaging and/or in bad condition, will be refused and returned to sender. We do not accept back items in used condition or with missing product.

If a product is received defective or incorrect, please contact us immediately and we will do whatever possible to resolve the issue. We will reserve the right to request for pictures,in situations where applicable, to verify any claimed damages/ manufacturer defective items or wrong items sent.

Returning by mail

Within the US:

Returned items must be sent via insured, prepaid Regular US Mail. Ensuring your return allows you to track your parcel with the US Postal Service.


Please Note: We cannot accept CODs or courier deliveries.

Outside the US:

Ship goods prepaid, by insured ground shipping. To avoid unnecessary delays, please write “U.S. Goods returning” on the outside of the package.

Please Note: Do not return items by UPS or other carriers, as duty and / or brokerage fees will be charged, and your return will be refused by The Herb Company.

If you are requesting an exchange, please remember to include sufficient payment for the return postage. Where applicable, please contact your local customs office for information about any taxes or duties that may be assessed on a return shipment.

Please note: Our Processing Center cannot accept returns in person.

Mail returns to:

The Herb Company
Returns Department
4919 Canal Street, Suite 101
New Orleans, Louisiana 70119